DORMA service is excellent says major garden centre

DORMA automatic doors are the ideal solution for busy garden centres, providing easy access for customers with their trolleys, baskets and inevitable armfuls of shrubs, plants and other purchases. One major centre that definitely agrees is Scotsdale Nursery and Garden Centre, just south of Cambridge. Nine years ago the outlet had six automatics doors, but today there are eighteen DORMA ES90 automatic slidings doors installed throughout the centre.

David Rayner, the proprietor of Scotsdale comments: “The sheer everyday reliability of the doors themselves is impressive, but as we have expanded it’s the level of service and maintenance as well that makes it such an excellent package. We have what’s known as DORMA 4 Star cover. This means that during two regular visits a year, the recommended level of service for our doors, including adjustments, minor fault rectification and compliance with BS 7036 is carried out. In addition, in the event of a call out, all faults rectified are free of labour costs. And for a unit as busy as ours is seven days a week, it really does bring complete peace of mind. “

The DORMA Group is now the largest manufacturer of door equipment in the world. Its UK Service Division employs over 200 installation and service engineers and a major development has been the introduction of a sophisticated new software based service support system.
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